SHIPPING

When will I get my tracking number?
Once the order has been processed, tracking Number usually takes 3-7 business days to be generated. Please take note to allow 3 to 5 business days for your tracking information to be updated. If you have not received your tracking number within 5 business days and/or If the tracking status is "not available" within 3 to 5 business days from the time you have received your tracking number, kindly send us an email at liushiqi@makeupzebra.com

Where can I get my tracking number?
You can retrieve your tracking number from your email address after 3 to 5 days of confirmation order. If you have not received your tracking number within 5 business days, kindly send us an email at liushiqi@makeupzebra.com
or
You will automatically receive your tracking number after 3 to 5 days from the date of Order Confirmation was sent to you. If you have not received your tracking number within 5 business days, kindly send us an email at liushiqi@makeupzebra.com

How can I know exactly when my order will arrive?
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's delivery schedule in your location.

How long does delivery take?
The processing time for orders is 1-5 business days. After that you will be issued a tracking number, the general shipping times are displayed in the table below:

Shipping Type Country Estimated Time
Free Shipping United States 12-23 Business Days
Free Shipping International 12-30 Business Days
*Please take note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as, some delays if there is an upcoming holiday season.

PAYMENT

How can I pay?
This website accepts Visa, Mastercard, American Express and Paypal. We also have Paypal! We can't accept any other forms of payment, sorry! This information is stored securely through trusted payment gateways (PayPal).

Is it safe?
Absolutely - nothing to be worried about! We have bunches of super nerdy encryption things in place so that your payment is secure.

Can I view the prices in my local currency?
We offer our customers the option to view prices in a variety of currencies when browsing and purchasing through our site. Selectable currencies include USD, GBP, CAD, and EUR. When a currency is selected, the price is shown in the chosen currency according to the most recent exchange rate. Please note that the currency conversion shown is only a guide and the actual currency conversion that will be charged by your chosen payment method may vary.

Upon checkout, all products and shipping methods will be shown in the chosen currency and customers will also see the amount ultimately charged in USD.

How much will my customs fees be?
Good question! Since it varies for every country it’s best if you get in touch with your local customs office to find out BEFORE you purchase, just so there are no nasty surprises and so you don’t think it’s us, it’s totally the government.

ORDERS

How do I cancel my order?
In the event you wish to cancel your order, please contact us within 12 hours upon confirmation of order at liushiqi@makeupzebra.comPlease be advised that any cancellations after 12 hours upon confirmation of order will no longer be allowed and will not be entertain.

On the side note, a handling charge will be charged 10% of the product price will be charged as handling charge for item cancellation.

How do I track my order?
You can just click on Track Your Order on top of Hype Bargain page, enter your order number and email address then press Track to check your order status.

What about Delivery and Returns?
No worries! Read all about our delivery and returns processes and policies here: